Your Festival Visit

Before purchasing your tickets, please note the following guidelines and general information:

BOX OFFICE

• Tickets can only be purchased online.

Tickets are sold in units or “bubbles” of up to four* which can only be occupied by people from the same household, or by people that have maintained a social bubble during the pandemic.

An adult must purchase tickets, be present for the concert in each ticket bubble, and will be the contact person for all individuals in that bubble. 

Refunds will be issued for tickets cancelled due to illness up to one week before the performance.

Credit will be issued for cancelled tickets due to illness less than 24 hours. Please contact biglaketickets@gmail.com

If the local health authority regulations prohibit any concert to take place, tickets will be fully refunded.

*One to five persons for Poème Symphonique 

CONCERT GUIDELINES

Distanced seating will be allocated or clearly marked and people will be seated in order of arrival.

Doors open 30 min before performance start time. If you require more time or request special assistance, please contact us at biglakearts@gmail.com.

All concerts will take place rain or shine. In case of extreme weather conditions where performance must be cancelled, full refunds will be issued. Umbrellas will be available for purchase.

All concerts take place with no intermission.

Please note that some of our concerts are to be enjoyed standing up, require walking, or welcome you to bring your own lawn chair or blanket.

Washroom accessibility will be limited.

Beverages will be available for purchase. 

Masks are mandatory at all times when moving around the concert premises.

If the local health authority regulations prohibit any concert to take place, tickets will be fully refunded.

Please contact us biglakearts@gmail.com if you have mobility issues or special needs.